Review:
My Tech Team had the privilege of partnering with Chailey Heritage Foundation, a nationally recognised, Sussex-based charity, on a project to link our HR system with Active Directory. The result was a genuinely game-changing solution: automated user creation and removal based on contract status, removing hours of manual admin from our IT and HR teams.
From the outset, My Tech Team brought real professionalism and technical expertise to the table. They took the time to properly understand Chailey Heritage Foundation’s unique requirements around user management, and that understanding shaped a solution that fit our organisation perfectly.
The project began with a thorough review of our existing HR systems and Active Directory setup. My Tech Team worked closely with both our HR and IT teams to understand our processes, policies, and goals, ensuring the solution would integrate smoothly into our existing systems rather than creating extra work.
Drawing on their technical knowledge, My Tech Team built a tailored integration that automatically syncs Active Directory user accounts with the information held in our HR system. Starters and leavers are now handled automatically based on contract status, cutting out manual user provisioning almost entirely and reducing the risk of errors or access mistakes.
Throughout development, My Tech Team kept us updated regularly and welcomed our feedback, making sure the solution matched what we actually needed. That open, honest communication built real trust in their ability to deliver.
Since going live, the impact has been immediate. The time our HR and IT teams used to spend manually managing user accounts has dropped significantly, freeing them up for more valuable work. Automated, contract-based user management means our systems now stay accurate and up to date as our organisation changes.
Beyond efficiency, this solution has strengthened our security. When someone leaves Chailey Heritage Foundation, their access is revoked automatically and promptly, reducing the risk of former staff retaining access to sensitive information.
The ongoing support from My Tech Team since implementation has been excellent too. They’re responsive, dedicated, and clearly invested in our long-term success, always available when we need guidance or have a question.
My Tech Team delivered a genuinely transformative solution for user management at Chailey Heritage Foundation, seamlessly linking our HR processes with Active Directory. Their technical expertise, collaborative approach, and commitment to getting it right exceeded our expectations. We’d wholeheartedly recommend My Tech Team to any Sussex charity or organisation looking for a reliable, innovative IT partner.