Privacy Policy

Introduction:

At My Tech Team, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide to us through our website, email, or other intermediaries, as well as how we use Remote Management and Monitoring (RMM) tools to manage and support your IT infrastructure. By using our services or accessing our website, you consent to the practices described in this policy.

Information We Collect:

We may collect personal information, such as your name, email address, and phone number, when you voluntarily provide it to us. Additionally, we may collect non-personal information, such as your IP address, browser type, and operating system, through the use of cookies and similar technologies.

Use of Cookies: Cookies are small files stored on your device that enable us to enhance your browsing experience. They allow us to remember your preferences and provide personalised content. We may use both session cookies (which expire once you close your browser) and persistent cookies (which remain on your device until deleted) to improve our website functionality and analyse user behaviour.

Use of RMM Tools:

Our RMM tools enable us to efficiently manage, monitor, and support your IT systems remotely. These tools allow us to:

• Perform routine maintenance and updates.
• Monitor system performance and security.
• Provide timely technical support and troubleshooting.
• Implement necessary security measures.

 

Access to Machines:

By using our services, you consent to our access to your systems through RMM tools. This access is essential for us to deliver the services you have requested. We ensure that all access is conducted securely and with your best interests in mind.

Privacy Screening:

We understand the importance of your privacy. To protect your data, we have implemented a privacy screening feature within our RMM tools. This feature allows you to control and monitor the level of access we have to your systems. We ask that you enable this feature to ensure that your sensitive information remains protected.

Additional Services:

At My Tech Team, we also offer a range of telecoms and communication services to meet your business needs. These services include, but are not limited to, broadband internet connections, VoIP (Voice over Internet Protocol), and other communication solutions.

Control of Broadband Usage:

As part of our telecoms and communication services, we manage and monitor the usage of your broadband connections to ensure optimal performance and security. This involves:

• Monitoring data usage and network performance to identify and resolve any issues promptly.
• Implementing security measures to protect your network from threats.
• Providing support and troubleshooting for any connectivity issues.

How We Use Your Information:

We utilise the information we collect to deliver our services, improve our website, and provide you with a personalised experience. This includes:

• Communicating with you regarding inquiries, support, and service updates.
• Analysing website usage and trends to enhance user experience.
• Personalising content and recommendations based on your preferences.
• Preventing fraudulent or unauthorised activities.
• Complying with legal obligations and protecting our rights.

Data Sharing and Disclosure:

We may share your personal information with trusted third parties, including service providers and business partners, who assist us in delivering our services. These third parties are contractually obligated to keep your information confidential and are prohibited from using it for any other purposes. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security:

We employ industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure.

Links to Third-Party Websites:

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We recommend reviewing their respective privacy policies before providing any personal information.

Children’s Privacy:

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete it.

Updates to This Privacy Policy:

We reserve the right to update or modify this Privacy Policy from time to time. Any changes will be effective upon posting the revised policy on our website. We encourage you to review this policy periodically for any updates.

Contact Us:

If you have any questions or concerns about our Privacy Policy or how we handle your data, please contact us at hello@mytechteam.uk or +44 0330 223 4128.