0330 223 4128 Free IT Audit
Our Services

IT Management

Running a business is hard enough without babysitting your IT systems too. We manage the technology behind the scenes for businesses across Burgess Hill, Hailsham, East Grinstead and the wider Sussex area, so everything keeps running and you don't have to think about it.

IT Infrastructure Management

We look after everything that keeps your systems running, your servers, network, and storage, behind the scenes. We keep an eye on it all, fix issues before they become problems, and make sure everything performs the way it should.

IT infrastructure management illustration

IT Consulting and Strategy

Not sure what tech your business actually needs? We'll walk you through your options in plain English, help you plan ahead, and make sure your budget goes on things that'll actually make a difference.

IT consulting and strategy illustration

IT Security & Compliance

We keep your systems secure and up to date, run regular checks to catch weak spots, and make sure you're meeting the data protection standards your industry expects. If something does go wrong, we're on it straight away.

IT security and compliance illustration

IT Asset Management

We keep track of all your equipment, software licences, warranties, and contracts, so nothing gets forgotten, over-paid for, or left running past its best. One less thing for you to manage.

IT asset management illustration

Local IT Support Near You

From our offices in Burgess Hill, East Grinstead and Hailsham, we look after businesses across Sussex and the surrounding area. Find your town:

How it works

Get It Green

We call our process Get It Green. It's how every new client starts with us, and how we look after your IT from then on.

  1. Free IT audit

    We spend around half a day with you, looking at your devices, network, accounts, security and suppliers to see exactly where you are today.

  2. Your RAG report

    We turn what we find into a simple red, amber and green report, so you can see your IT at a glance. Many clients tell us it's the first time their IT has really made sense.

  3. Agree the plan

    The report includes a target: getting every red and amber area into the green. We agree the priorities with you, then put the plan in place.

  4. Keep it green

    We look after everything day to day, monitor your systems around the clock and review your report with you regularly, so it stays green.

Example My Tech Team IT audit report showing areas rated red, amber and green
An example RAG report from our IT audit
Your questions answered

Frequently Asked Questions

How quickly do you respond to support requests?

Every support request is triaged the moment it arrives and routed to the right person, so you're dealing with someone who can actually fix it. We respond within the hour, and in practice it's usually within seconds.

How quickly will you reply to a new enquiry?

If you're thinking about working with us, we'll reply within one working day, though during office hours it's usually within a few minutes.

Do you offer support outside office hours?

Our main support runs during office hours, and we also look after clients who need out-of-hours cover. Our security monitoring never sleeps: it watches your systems around the clock, every day of the year.

Will I be tied into a long contract?

No. We're confident you'll see the value of what we do, so there's no lock-in during your first year. Once we've got your systems up and running and secure, usually within 30 days, you're free to leave if we're not the right fit. After your first year we usually move onto a 12-month agreement.

Do you offer pay-as-you-go support?

We don't offer pay-as-you-go support, because keeping your IT reliable means looking after it properly every month rather than only when something breaks. If you'd like to see how we work first, many clients start with a one-off project.

Do you come on-site?

Yes. Most issues are fixed remotely within minutes, but we also visit in person. We aim to see every client on-site at least once a month, and in reality it's often a lot more. With offices in Burgess Hill, Hailsham and East Grinstead, we can reach most of Sussex quickly.

What happens in the free IT audit?

We spend around half a day collecting information about your devices, network, accounts, security and suppliers. You then get a red, amber and green (RAG) report that shows your IT at a glance, along with a clear plan for getting every red and amber area into the green. We call it Get It Green.