Simple, All-Inclusive IT Support Pricing
One clear monthly price per user, covering the support, security and backups your business needs. No pay-as-you-go surprises, no set-up fee, and no lock-in for your first year.
£110
+ VAT per user, per month
- Unlimited remote support
- Monthly on-site visit
- Threat protection, security monitoring and backups
- Microsoft 365 administration
- Quarterly reviews and an IT roadmap
What's Included
Everything below is part of the £110 per user. Nothing is an optional extra you discover later.
- Unlimited remote support Help with day-to-day issues whenever your team needs it, with no per-ticket or hourly charges.
- A monthly on-site visit We come to you at least once a month, so we know your people, your office and your setup.
- Monitoring and patching We keep computers updated and watch for problems so we can fix them before they stop anyone working.
- Advanced virus and threat protection Protection on every computer that spots and stops attacks, watched by security monitoring around the clock.
- Backups with recovery support Backups for computers and Microsoft 365, and help getting data back when you need it.
- Microsoft 365 administration Users, email, account settings and email signature management, plus SharePoint and OneDrive support.
- Device management Including mobile device management where you need it.
- Supplier management We deal with your other technology suppliers, so you have one number to call.
- IT planning and advice A technology roadmap, with reporting and quarterly reviews so you can see what we are doing.
- Website hosting and VoIP support Website hosting and maintenance, and support for your phone system, where included in your agreement.
Your Whole Team Is Covered
Not everyone in your organisation sits at a computer all day. Drivers, care staff, warehouse teams, technicians and volunteers still need email, apps and help when something goes wrong, but they don't need a full user licence.
We still look after them. Rather than guess, we use your free IT audit to see who uses what, then give you one price that covers everyone properly. For many organisations, that makes the real cost per person much lower than the headline figure.
What Would IT Support Cost You?
Move the sliders to see your monthly price, and how it compares with what your IT really costs you today, including the staff time it takes up.
- What you spend on IT support now
- Staff time spent sorting IT yourselves
- Working time lost to IT problems
- What IT really costs you today
- With My Tech Team
Prices exclude VAT. Staff time is costed at the hourly rate you set. "With My Tech Team" is our price plus the working time still lost to the problems that aren't prevented; we take on the IT jobs your team does today. Microsoft 365 licences and new hardware aren't included. Your free audit gives you the exact figure.
Straightforward Terms
- No lock-in for your first year. If we're not right for you, you can leave. After that, agreements run for 12 months.
- No set-up fee. You pay £110 + VAT per user, per month.
- No pay-as-you-go. Fixed monthly pricing means we're on the same side: we're rewarded for preventing problems, not for fixing them.
- Nothing hidden. Licences, new hardware and projects such as office moves are quoted clearly before any work starts.
Want to know how our price compares with the rest of the market? Read our guide: What does IT support cost for UK businesses?
- 17+ years supporting Sussex IT, since 2009
- 70+ businesses and charities we look after
- 3 Sussex offices: Burgess Hill, Hailsham and East Grinstead
- 5 people in our friendly, local team
-
Cyber Essentials certified - Microsoft Certified Professional
- Microsoft Cloud Solution Provider (CSP)
Getting Started Is Simple
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Free IT audit
We spend around half a day with you, looking at your devices, network, accounts, security and suppliers to see exactly where you are today.
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Your RAG report
We turn what we find into a simple red, amber and green report, so you can see your IT at a glance. Many clients tell us it's the first time their IT has really made sense.
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Agree the plan
The report includes a target: getting every red and amber area into the green. We agree the priorities with you, then put the plan in place.
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Keep it green
We look after everything day to day, monitor your systems around the clock and review your report with you regularly, so it stays green.
Pricing Questions
How much does IT support cost per user?
Our managed IT support costs £110 plus VAT per user, per month. That includes unlimited remote support, a monthly on-site visit, security monitoring, virus and threat protection, backups, Microsoft 365 administration and IT planning.
Do I pay for staff who do not use a computer?
Staff who don't sit at a computer, such as drivers, care staff, warehouse teams or volunteers, don't need a full user licence. We still look after them, and we work out the right cover for them during your free IT audit.
Is there a set-up fee?
No. The price is £110 plus VAT per user, per month. Your free IT audit shows anything else you might need, such as new hardware or software licences, before you commit.
Is Microsoft 365 included in the price?
Microsoft 365 administration and support are included. The Microsoft 365 licences themselves are separate, and we show them clearly in your quote.
How quickly do you respond to support requests?
Every support request is triaged the moment it arrives and routed to the right person, so you're dealing with someone who can actually fix it. We respond within the hour, and in practice it's usually within seconds.
How quickly will you reply to a new enquiry?
If you're thinking about working with us, we'll reply within one working day, though during office hours it's usually within a few minutes.
Do you offer support outside office hours?
Our main support runs during office hours, and we also look after clients who need out-of-hours cover. Our security monitoring never sleeps: it watches your systems around the clock, every day of the year.
Will I be tied into a long contract?
No. We're confident you'll see the value of what we do, so there's no lock-in during your first year. Once we've got your systems up and running and secure, usually within 30 days, you're free to leave if we're not the right fit. After your first year we usually move onto a 12-month agreement.
Do you offer pay-as-you-go support?
We don't offer pay-as-you-go support, because keeping your IT reliable means looking after it properly every month rather than only when something breaks. If you'd like to see how we work first, many clients start with a one-off project.
Do you come on-site?
Yes. Most issues are fixed remotely within minutes, but we also visit in person. We aim to see every client on-site at least once a month, and in reality it's often a lot more. With offices in Burgess Hill, Hailsham and East Grinstead, we can reach most of Sussex quickly.
What happens in the free IT audit?
We spend around half a day collecting information about your devices, network, accounts, security and suppliers. You then get a red, amber and green (RAG) report that shows your IT at a glance, along with a clear plan for getting every red and amber area into the green.