IT Support for Care Homes
Care homes rely on technology more than ever, from digital care records to video calls with family. Staff need systems they can trust and training they understand, and residents deserve technology that simply works. We support care homes across Sussex so your team can focus on care.
Training That Supports CQC
Every member of staff, from carers to managers, handles sensitive information about residents. We help you put a clear, simple IT and data-security training process in place for everyone, including new starters, so you can show inspectors how you keep information safe.
Training is practical and jargon-free, designed for busy teams on shift patterns.
Wi-Fi and Technology for Residents
Reliable internet matters to residents, whether they are video calling family, streaming their favourite programmes or using assistive technology. Care homes are large buildings with lots of rooms, and Wi-Fi often struggles to reach them all.
We design and install Wi-Fi that covers every room, keeps resident and staff networks safely apart, and is monitored so problems are spotted early.
Care Homes We Support
We look after care homes including Hilgay and Victoria Grand, supporting staff day to day and keeping their systems and networks secure.
Care Homes We Support
- 17+ years supporting Sussex IT, since 2009
- 70+ businesses and charities we look after
- 3 Sussex offices: Burgess Hill, Hailsham and East Grinstead
- 5 people in our friendly, local team
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Cyber Essentials certified - Microsoft Certified Professional
- Microsoft Cloud Solution Provider (CSP)
Getting Started Is Simple
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Free IT audit
We spend around half a day with you, looking at your devices, network, accounts, security and suppliers to see exactly where you are today.
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Your RAG report
We turn what we find into a simple red, amber and green report, so you can see your IT at a glance. Many clients tell us it's the first time their IT has really made sense.
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Agree the plan
The report includes a target: getting every red and amber area into the green. We agree the priorities with you, then put the plan in place.
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Keep it green
We look after everything day to day, monitor your systems around the clock and review your report with you regularly, so it stays green.
Frequently Asked Questions
Can residents and staff share the same Wi-Fi?
They can use the same equipment, but they should be on separate networks. That keeps your care systems and resident data protected while residents and visitors still get fast, reliable internet.
Do you provide IT training for care staff?
Yes. We set up a simple training process for all staff, including new starters, covering safe use of devices, passwords and spotting suspicious emails, so everyone knows how to protect residents’ information.
How quickly do you respond to support requests?
Every support request is triaged the moment it arrives and routed to the right person, so you're dealing with someone who can actually fix it. We respond within the hour, and in practice it's usually within seconds.
How quickly will you reply to a new enquiry?
If you're thinking about working with us, we'll reply within one working day, though during office hours it's usually within a few minutes.
Do you offer support outside office hours?
Our main support runs during office hours, and we also look after clients who need out-of-hours cover. Our security monitoring never sleeps: it watches your systems around the clock, every day of the year.
Will I be tied into a long contract?
No. We're confident you'll see the value of what we do, so there's no lock-in during your first year. Once we've got your systems up and running and secure, usually within 30 days, you're free to leave if we're not the right fit. After your first year we usually move onto a 12-month agreement.
Do you offer pay-as-you-go support?
We don't offer pay-as-you-go support, because keeping your IT reliable means looking after it properly every month rather than only when something breaks. If you'd like to see how we work first, many clients start with a one-off project.
Do you come on-site?
Yes. Most issues are fixed remotely within minutes, but we also visit in person. We aim to see every client on-site at least once a month, and in reality it's often a lot more. With offices in Burgess Hill, Hailsham and East Grinstead, we can reach most of Sussex quickly.
What happens in the free IT audit?
We spend around half a day collecting information about your devices, network, accounts, security and suppliers. You then get a red, amber and green (RAG) report that shows your IT at a glance, along with a clear plan for getting every red and amber area into the green.