IT Support for Freight Forwarders
When a customs declaration can't be submitted, shipments stop and customers start calling. Freight forwarders depend on specialist software working every minute of the day. We support freight and logistics businesses in Sussex and beyond, keeping their customs tools, systems and data running smoothly.
Customs Software That Just Works
Whether you use FastFreight, Sequoia, Descartes or another platform, your customs and freight software needs to be installed correctly, kept up to date and connected at all times.
We manage updates, work directly with your software suppliers when something goes wrong, and make sure your team can keep submitting entries without interruption.
Secure, Reliable Systems
Freight forwarders handle valuable shipping and payment information, which makes them a target for invoice fraud and email impersonation. We secure your accounts and email, back up your data and monitor your systems around the clock.
Freight Forwarders We Support
We work with freight businesses including Diplomatic Transhipment Services and Lexington Freight. Our East Grinstead office is right next door to Diplomatic Transhipment Services, so help is never far away.
Freight Forwarding We Support
- 17+ years supporting Sussex IT, since 2009
- 70+ businesses and charities we look after
- 3 Sussex offices: Burgess Hill, Hailsham and East Grinstead
- 5 people in our friendly, local team
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Cyber Essentials certified - Microsoft Certified Professional
- Microsoft Cloud Solution Provider (CSP)
Getting Started Is Simple
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Free IT audit
We spend around half a day with you, looking at your devices, network, accounts, security and suppliers to see exactly where you are today.
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Your RAG report
We turn what we find into a simple red, amber and green report, so you can see your IT at a glance. Many clients tell us it's the first time their IT has really made sense.
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Agree the plan
The report includes a target: getting every red and amber area into the green. We agree the priorities with you, then put the plan in place.
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Keep it green
We look after everything day to day, monitor your systems around the clock and review your report with you regularly, so it stays green.
Frequently Asked Questions
Can you work with our customs software supplier?
Yes. We deal with your software suppliers directly, from installing updates to logging faults, so you have one point of contact instead of chasing several companies.
How quickly do you respond to support requests?
Every support request is triaged the moment it arrives and routed to the right person, so you're dealing with someone who can actually fix it. We respond within the hour, and in practice it's usually within seconds.
How quickly will you reply to a new enquiry?
If you're thinking about working with us, we'll reply within one working day, though during office hours it's usually within a few minutes.
Do you offer support outside office hours?
Our main support runs during office hours, and we also look after clients who need out-of-hours cover. Our security monitoring never sleeps: it watches your systems around the clock, every day of the year.
Will I be tied into a long contract?
No. We're confident you'll see the value of what we do, so there's no lock-in during your first year. Once we've got your systems up and running and secure, usually within 30 days, you're free to leave if we're not the right fit. After your first year we usually move onto a 12-month agreement.
Do you offer pay-as-you-go support?
We don't offer pay-as-you-go support, because keeping your IT reliable means looking after it properly every month rather than only when something breaks. If you'd like to see how we work first, many clients start with a one-off project.
Do you come on-site?
Yes. Most issues are fixed remotely within minutes, but we also visit in person. We aim to see every client on-site at least once a month, and in reality it's often a lot more. With offices in Burgess Hill, Hailsham and East Grinstead, we can reach most of Sussex quickly.
What happens in the free IT audit?
We spend around half a day collecting information about your devices, network, accounts, security and suppliers. You then get a red, amber and green (RAG) report that shows your IT at a glance, along with a clear plan for getting every red and amber area into the green.