IT Support for Charities
Our story began at a national charity, so we know how hard charities work to make every pound count. Budgets for IT and security are tight, yet charities are a favourite target for fraudsters. We help Sussex charities stay secure, make the most of the discounts available to them and get technology that genuinely supports their cause.
Security Without the Big Budget
Charities hold sensitive information about donors, volunteers and the people they support, and criminals know many have little money to spend on protecting it. Fake invoices, impersonation emails and account takeovers are all common.
We put sensible, affordable protection in place: strong sign-in security, email filtering, backups and staff awareness. Your charity is protected without paying for things you don't need.
Making Every Pound Count
Many software companies, including Microsoft, offer charities significant discounts and grants, but they can be confusing to apply for and easy to miss. We help you find what you are eligible for and make sure you are not paying for licences you no longer use.
When it is time to invest, we plan ahead with you so spending is predictable and fits around your funding cycles.
Charities We Support
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- Meditech Trust
- 17+ years supporting Sussex IT, since 2009
- 70+ businesses and charities we look after
- 3 Sussex offices: Burgess Hill, Hailsham and East Grinstead
- 5 people in our friendly, local team
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Cyber Essentials certified - Microsoft Certified Professional
- Microsoft Cloud Solution Provider (CSP)
Getting Started Is Simple
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Free IT audit
We spend around half a day with you, looking at your devices, network, accounts, security and suppliers to see exactly where you are today.
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Your RAG report
We turn what we find into a simple red, amber and green report, so you can see your IT at a glance. Many clients tell us it's the first time their IT has really made sense.
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Agree the plan
The report includes a target: getting every red and amber area into the green. We agree the priorities with you, then put the plan in place.
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Keep it green
We look after everything day to day, monitor your systems around the clock and review your report with you regularly, so it stays green.
Frequently Asked Questions
Can you help us get charity discounts on Microsoft 365?
Yes. Microsoft offers registered charities free and heavily discounted licences. We check your eligibility, help with the application and move you onto the right plan, and as a Microsoft Cloud Solution Provider we can manage the licences for you.
Why are charities targeted by fraudsters?
Charities handle donations and personal data, often with small teams, volunteers and limited security budgets, which makes them an attractive target. Most attacks start with a convincing email, so a few well-chosen protections and some staff awareness go a long way.
How quickly do you respond to support requests?
Every support request is triaged the moment it arrives and routed to the right person, so you're dealing with someone who can actually fix it. We respond within the hour, and in practice it's usually within seconds.
How quickly will you reply to a new enquiry?
If you're thinking about working with us, we'll reply within one working day, though during office hours it's usually within a few minutes.
Do you offer support outside office hours?
Our main support runs during office hours, and we also look after clients who need out-of-hours cover. Our security monitoring never sleeps: it watches your systems around the clock, every day of the year.
Will I be tied into a long contract?
No. We're confident you'll see the value of what we do, so there's no lock-in during your first year. Once we've got your systems up and running and secure, usually within 30 days, you're free to leave if we're not the right fit. After your first year we usually move onto a 12-month agreement.
Do you offer pay-as-you-go support?
We don't offer pay-as-you-go support, because keeping your IT reliable means looking after it properly every month rather than only when something breaks. If you'd like to see how we work first, many clients start with a one-off project.
Do you come on-site?
Yes. Most issues are fixed remotely within minutes, but we also visit in person. We aim to see every client on-site at least once a month, and in reality it's often a lot more. With offices in Burgess Hill, Hailsham and East Grinstead, we can reach most of Sussex quickly.
What happens in the free IT audit?
We spend around half a day collecting information about your devices, network, accounts, security and suppliers. You then get a red, amber and green (RAG) report that shows your IT at a glance, along with a clear plan for getting every red and amber area into the green.