IT Support in Lewes
Lewes, the county town of East Sussex, is around 15 minutes from our Burgess Hill head office. We support Lewes businesses, charities and home workers with fast, friendly IT support and proper cyber security.
Local IT Support in Lewes
Most problems are fixed remotely within minutes: we connect securely, sort the issue and you carry on with your day. When something needs hands-on attention, a member of our local team comes to you.
We aim to visit every client on-site at least once a month, so we get to know your business, your people and your setup.
Business Areas We Cover in Lewes
We support businesses across Lewes, including the town-centre offices and shops and Cliffe Industrial Estate. Lewes is home to many charities and professional firms, and we have years of experience supporting both.
Already Working in Lewes
Many of the people we support live in Lewes, even when their business is based in Burgess Hill, Hailsham or East Grinstead. Plenty of them ask us to look after their home setup too, from home office Wi-Fi to the family laptop, so our team is in Lewes regularly.
That means a Lewes business gets an IT team who already knows the area, and the same people who look after your office can help when you're working from home.
Your Nearest Office: Burgess Hill
We can be with you in Lewes in around 15 minutes from our Burgess Hill office.
Also Covering
- Ringmer
- Newhaven
- Seaford
- Plumpton
- Brighton & Hove
- Uckfield
- 17+ years supporting Sussex IT, since 2009
- 70+ businesses and charities we look after
- 3 Sussex offices: Burgess Hill, Hailsham and East Grinstead
- 5 people in our friendly, local team
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Cyber Essentials certified - Microsoft Certified Professional
- Microsoft Cloud Solution Provider (CSP)
Getting Started Is Simple
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Free IT audit
We spend around half a day with you, looking at your devices, network, accounts, security and suppliers to see exactly where you are today.
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Your RAG report
We turn what we find into a simple red, amber and green report, so you can see your IT at a glance. Many clients tell us it's the first time their IT has really made sense.
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Agree the plan
The report includes a target: getting every red and amber area into the green. We agree the priorities with you, then put the plan in place.
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Keep it green
We look after everything day to day, monitor your systems around the clock and review your report with you regularly, so it stays green.
Frequently Asked Questions
How quickly can you get to Lewes?
Lewes is around 15 minutes from our Burgess Hill head office, so on-site help is never far away.
How quickly do you respond to support requests?
Every support request is triaged the moment it arrives and routed to the right person, so you're dealing with someone who can actually fix it. We respond within the hour, and in practice it's usually within seconds.
How quickly will you reply to a new enquiry?
If you're thinking about working with us, we'll reply within one working day, though during office hours it's usually within a few minutes.
Do you offer support outside office hours?
Our main support runs during office hours, and we also look after clients who need out-of-hours cover. Our security monitoring never sleeps: it watches your systems around the clock, every day of the year.
Will I be tied into a long contract?
No. We're confident you'll see the value of what we do, so there's no lock-in during your first year. Once we've got your systems up and running and secure, usually within 30 days, you're free to leave if we're not the right fit. After your first year we usually move onto a 12-month agreement.
Do you offer pay-as-you-go support?
We don't offer pay-as-you-go support, because keeping your IT reliable means looking after it properly every month rather than only when something breaks. If you'd like to see how we work first, many clients start with a one-off project.
Do you come on-site?
Yes. Most issues are fixed remotely within minutes, but we also visit in person. We aim to see every client on-site at least once a month, and in reality it's often a lot more. With offices in Burgess Hill, Hailsham and East Grinstead, we can reach most of Sussex quickly.
What happens in the free IT audit?
We spend around half a day collecting information about your devices, network, accounts, security and suppliers. You then get a red, amber and green (RAG) report that shows your IT at a glance, along with a clear plan for getting every red and amber area into the green.