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Local IT Support

IT Support in Petworth

Petworth businesses get the same service as our clients next door to our offices: problems fixed remotely within minutes, a planned on-site visit every month, and security that watches your systems around the clock.

Local IT Support in Petworth

Most problems are fixed remotely within minutes: we connect securely, sort the issue and you carry on with your day. When something needs hands-on attention, a member of our local team comes to you.

We aim to visit every client on-site at least once a month, so we get to know your business, your people and your setup.

Support engineer with a headset working on servers, cloud and security

Rural Businesses, Properly Supported

Petworth and the villages around it are home to estates, antiques dealers, rural businesses and professional offices, often with patchy internet and no one in-house to look after IT. We help with reliable connections, backups that work and two-step sign-in on every account.

Our Burgess Hill head office is about 50 minutes away, so we plan regular on-site visits and fix most problems remotely in minutes, with no call-out fees.

IT infrastructure illustration

Security That Never Sleeps

Cyber criminals target small businesses because they expect weaker defences. Our security monitoring watches your systems around the clock, and as a Cyber Essentials certified business we hold ourselves to the same standards we help you reach.

Shield and padlock illustration
Find us

Your Nearest Office: Burgess Hill

We can be with you in Petworth in around 50 minutes from our Burgess Hill office.

Also Covering

  • Midhurst
  • Pulborough
  • Fittleworth
  • Billingshurst
  • Wisborough Green
  • Chichester
  • 17+ years supporting Sussex IT, since 2009
  • 70+ businesses and charities we look after
  • 3 Sussex offices: Burgess Hill, Hailsham and East Grinstead
  • 5 people in our friendly, local team
  • Cyber Essentials certified Cyber Essentials certified
  • Microsoft Certified Professional
  • Microsoft Cloud Solution Provider (CSP)

Local IT Support Near You

From our offices in Burgess Hill, East Grinstead and Hailsham, we look after businesses across Sussex and the surrounding area. Find your town:

How it works

Get It Green

We call our process Get It Green. It's how every new client starts with us, and how we look after your IT from then on.

  1. Free IT audit

    We spend around half a day with you, looking at your devices, network, accounts, security and suppliers to see exactly where you are today.

  2. Your RAG report

    We turn what we find into a simple red, amber and green report, so you can see your IT at a glance. Many clients tell us it's the first time their IT has really made sense.

  3. Agree the plan

    The report includes a target: getting every red and amber area into the green. We agree the priorities with you, then put the plan in place.

  4. Keep it green

    We look after everything day to day, monitor your systems around the clock and review your report with you regularly, so it stays green.

Example My Tech Team IT audit report showing areas rated red, amber and green
An example RAG report from our IT audit
Your questions answered

Frequently Asked Questions

How quickly can you get to Petworth?

Our Burgess Hill head office is about 50 minutes from Petworth. Most issues are fixed remotely within minutes, and we plan on-site visits at least once a month.

How quickly do you respond to support requests?

Every support request is triaged the moment it arrives and routed to the right person, so you're dealing with someone who can actually fix it. We respond within the hour, and in practice it's usually within seconds.

How quickly will you reply to a new enquiry?

If you're thinking about working with us, we'll reply within one working day, though during office hours it's usually within a few minutes.

Do you offer support outside office hours?

Our main support runs during office hours, and we also look after clients who need out-of-hours cover. Our security monitoring never sleeps: it watches your systems around the clock, every day of the year.

Will I be tied into a long contract?

No. We're confident you'll see the value of what we do, so there's no lock-in during your first year. Once we've got your systems up and running and secure, usually within 30 days, you're free to leave if we're not the right fit. After your first year we usually move onto a 12-month agreement.

Do you offer pay-as-you-go support?

We don't offer pay-as-you-go support, because keeping your IT reliable means looking after it properly every month rather than only when something breaks. If you'd like to see how we work first, many clients start with a one-off project.

Do you come on-site?

Yes. Most issues are fixed remotely within minutes, but we also visit in person. We aim to see every client on-site at least once a month, and in reality it's often a lot more. With offices in Burgess Hill, Hailsham and East Grinstead, we can reach most of Sussex quickly.

What happens in the free IT audit?

We spend around half a day collecting information about your devices, network, accounts, security and suppliers. You then get a red, amber and green (RAG) report that shows your IT at a glance, along with a clear plan for getting every red and amber area into the green. We call it Get It Green.