0330 223 4128 Free IT Audit
Local IT Support

IT Support in London

Sussex is home, but we're in London regularly. We look after London businesses including Occam Advisers and Roman Security Group, giving them the same day-to-day support as our Sussex clients, and we take on project work from office moves to complete new office fit-outs.

Day-to-Day Support for London Offices

Most problems are fixed remotely within minutes: we connect securely, sort the issue and your team carries on. Support requests are picked up within the hour, usually within seconds, wherever your office is.

When something needs hands-on attention, we come to you. We're in London regularly, so on-site visits are part of the service, not a special request.

Support engineer with a headset working on servers, cloud and security

Office Moves and New Office Fit-Outs

Moving office or fitting out a new space is one of the easiest times for IT to go wrong. We plan the technology side from the start: internet lines, network cabling, Wi-Fi, phones, printers and the move of every computer and server.

We work alongside your landlord, fit-out contractors and suppliers so everything is tested before your team arrives, and you walk into an office that works on day one.

IT infrastructure illustration

Security That Never Sleeps

Cyber criminals target small businesses because they expect weaker defences. Our security monitoring watches your systems around the clock, and as a Cyber Essentials certified business we hold ourselves to the same standards we help you reach.

Shield and padlock illustration
Find us

Your Nearest Office: Burgess Hill

We're in London regularly, supported from our Burgess Hill office.

Also Covering

Trusted By London Businesses

  • Occam Advisers
  • Roman Security Group
  • 17+ years supporting Sussex IT, since 2009
  • 70+ businesses and charities we look after
  • 3 Sussex offices: Burgess Hill, Hailsham and East Grinstead
  • 5 people in our friendly, local team
  • Cyber Essentials certified Cyber Essentials certified
  • Microsoft Certified Professional
  • Microsoft Cloud Solution Provider (CSP)

Local IT Support Near You

From our offices in Burgess Hill, East Grinstead and Hailsham, we look after businesses across Sussex and the surrounding area. Find your town:

How it works

Get It Green

We call our process Get It Green. It's how every new client starts with us, and how we look after your IT from then on.

  1. Free IT audit

    We spend around half a day with you, looking at your devices, network, accounts, security and suppliers to see exactly where you are today.

  2. Your RAG report

    We turn what we find into a simple red, amber and green report, so you can see your IT at a glance. Many clients tell us it's the first time their IT has really made sense.

  3. Agree the plan

    The report includes a target: getting every red and amber area into the green. We agree the priorities with you, then put the plan in place.

  4. Keep it green

    We look after everything day to day, monitor your systems around the clock and review your report with you regularly, so it stays green.

Example My Tech Team IT audit report showing areas rated red, amber and green
An example RAG report from our IT audit
Your questions answered

Frequently Asked Questions

Do you support London businesses from Sussex?

Yes. Most support is handled remotely within minutes, and we're in London regularly for on-site visits and project work.

Can you manage the IT for our office move?

Yes. We plan and manage the technology side of office moves and new office fit-outs, from internet lines and cabling to Wi-Fi, phones and moving your equipment, so everything works when your team arrives.

How quickly do you respond to support requests?

Every support request is triaged the moment it arrives and routed to the right person, so you're dealing with someone who can actually fix it. We respond within the hour, and in practice it's usually within seconds.

How quickly will you reply to a new enquiry?

If you're thinking about working with us, we'll reply within one working day, though during office hours it's usually within a few minutes.

Do you offer support outside office hours?

Our main support runs during office hours, and we also look after clients who need out-of-hours cover. Our security monitoring never sleeps: it watches your systems around the clock, every day of the year.

Will I be tied into a long contract?

No. We're confident you'll see the value of what we do, so there's no lock-in during your first year. Once we've got your systems up and running and secure, usually within 30 days, you're free to leave if we're not the right fit. After your first year we usually move onto a 12-month agreement.

Do you offer pay-as-you-go support?

We don't offer pay-as-you-go support, because keeping your IT reliable means looking after it properly every month rather than only when something breaks. If you'd like to see how we work first, many clients start with a one-off project.

Do you come on-site?

Yes. Most issues are fixed remotely within minutes, but we also visit in person. We aim to see every client on-site at least once a month, and in reality it's often a lot more. With offices in Burgess Hill, Hailsham and East Grinstead, we can reach most of Sussex quickly.

What happens in the free IT audit?

We spend around half a day collecting information about your devices, network, accounts, security and suppliers. You then get a red, amber and green (RAG) report that shows your IT at a glance, along with a clear plan for getting every red and amber area into the green. We call it Get It Green.